Next >>

Customers provide you with the most accurate barometer of what's right and wrong.

Industry Week (1996)
Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.

Out of the Crisis (1984)
New consumers are never-satisfied consumers.

Relationship Marketing (1991)
If the associates treat the customers well, the customers will return again and again, and that's where the real profit in the retail business lies.

Made in America (1992)
The key is to get into the stores and listen.

Wall Street Journal (1982)
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Everything changes when there is a real customer yelling at you from the other end of the phone.

Quoted in Liberation Management (Tom Peters; 1992)
The individual serves the industrial system not by supplying it with savings and the resulting capital; he serves it by consuming its products.

The New Industrial State (1967)
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Next >>


On Anger: "For every minute you remain angry, you give up sixty seconds of peace of mind."
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human
On Friendship: "A crowd is not company; and faces are but a gallery of pictures; and talk but a tinkling cymbal, where there is no love."