Herb Kelleher

United States
Born on 12 Mar 1931


Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

Sales and Marketing Management (1996)
Customers provide you with the most accurate barometer of what's right and wrong.

Industry Week (1996)
If the employees aren't satisfied, they won't promote the product we need.

Aviation Week and Space Technology (1990)
The more time I spend with our people, the more I find out about our business.

The Nation's Business (1991)
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
I've always been able to make erroneous decisions very quickly.

The Nation's Business (1991)
You can innovate by not doing anything, if it's a conscious decision.

International Organization and Dynamics (1994)
I think leadership is valuing the time you spend with your people more than anything else you do.

Computer World (1998)
There are a hundred roads to Rome; the important thing is to get there, not to use the same road.

International Organization and Dynamics (1994)


On Anger: "For every minute you remain angry, you give up sixty seconds of peace of mind."
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human
On Friendship: "A crowd is not company; and faces are but a gallery of pictures; and talk but a tinkling cymbal, where there is no love."