Sam Walton

United States
29 Mar 1918 // 5 Apr 1992


If the associates treat the customers well, the customers will return again and again, and that's where the real profit in the retail business lies.
It's part of my strong feeling for the necessity of constant change, for keeping people a little off balance.
A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.
Listen to everyone in your company and figure out ways to get them talking.


On Anger: "For every minute you remain angry, you give up sixty seconds of peace of mind."
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human
On Friendship: "A crowd is not company; and faces are but a gallery of pictures; and talk but a tinkling cymbal, where there is no love."