To downsize effectively you have to have empathy with the people who are losing their jobs... What you say to them has a lot to do with the attitude of the survivors: whether they see the company as a money-machine or keep their respect for it.

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I believe you can go into any traditionally centralized corporation and cut its headquarters staff by 90 percent in one year.

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You must avoid the investigation trap � you can't postpone tough decisions by studying them to death.

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The real challenge is creating an entrepreneurial atmosphere in what can easily amount to a big bureaucratic company.

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Globalisation is a long-lasting competitive advantage. Building a global company is not so easy to copy.

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Bosses tend to attract clusters of people from their own nationality around them.

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You can build a lasting competitive edge through the excellence of your organization structure.

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The large corporation is here to stay. Those who would break it up and confine its operations within national boundaries are at war with history and circumstance. People want large tasks performed... Large tasks require large organizations.

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The income men derive from producing things of slight consequence is of great consequence. The production reflects the low marginal utility of the goods to society. The income reflects the high total utility of a livelihood to a person.

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Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

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