If you're trying to create a healthy organization, one that can sustain itself over time, simply legislating and dictating behavior and outcomes doesn't work at all.

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In organizations where people trust and believe in each other, they don't get into regulating and coercing behaviors. They don't need a policy for every mistake... people in these trusting environments respond with enormous commitment and creativity.

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People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.

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Research indicates that employees have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.

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The organization would have... an ideology. The perceptive reader visitor would sense it immediately.

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It would be a great mistake to confine your imagination to the way things have always been done. In fact, it would consign you to the mediocrity of the marketplace.

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The soul of a business is a curious alchemy of needs, desires, greed, and gratifications mixed together with selflessness, sacrifices, and personal contributions far beyond material rewards.

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Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationships of the men and women in the organization.

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The kinds of people we employ are not afraid of taking risks. If someone mucks up, they don't get a bollocking from me. They know they've mucked up and they redouble their efforts.

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No one has ever accused us of lagging behind. In fact, I am willing to turn an entire company upside down if it's time to do that. We're in perpetual evolution.

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