From leaders, we need clear, consistent and honest attention to the identity of the organization. Identity shows up in our actions, our visions, our relationships inside and out of the organization. Identity gets deepened as we do the work.
In organizations where people trust and believe in each other, they don't get into regulating and coercing behaviors. They don't need a policy for every mistake... people in these trusting environments respond with enormous commitment and creativity.
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human