Bureaucracy emerged out of the organization's need for order and precision and the workers' demands for impartial treatment. It was an organization ideally suited to the values and demands of the Victorian age.
The single most important determinant of corporate culture is the behavior of the chief executive officer. He or she is the one clearly responsible for shaping the beliefs, motives, commitments, and predispositions of all.
Copying other organizations' activities sounds like industrial espionage to some people, but the truth is that benchmarking is perfectly legal and ethical.
Excellence is a better teacher than mediocrity. The lessons of the ordinary are everywhere. Truly profound and original insights are to be found only in studying the exemplary.
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human