Sam Walton

United States
29 Mar 1918 // 5 Apr 1992
Businessman

Quotes

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Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
High expectations are the key to everything.
We learned from everybody else's book and added a few pages of our own.

'The Hot Ticket in Retailing,' New York Times (1984)
Our best ideas come from clerks and schoolboys.
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
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On Anger: "For every minute you remain angry, you give up sixty seconds of peace of mind."
Essays
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human
On Friendship: "A crowd is not company; and faces are but a gallery of pictures; and talk but a tinkling cymbal, where there is no love."
Essays