Intellectual capital is the sum of everything everybody in a company knows that gives it a competitive edge.

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Intelligence becomes an asset when some useful order is created out of free-floating brainpower.

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This is the age of intellectual capital, and the most valuable parts of jobs are the human tasks: sensing, judging, creating, building relationships.

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Human capital grows two ways: When the organization uses more of what people know and when more people know more stuff that is useful to the organization.

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In the new organisation, power flows from expertise, not position.

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I try to keep in touch with the details... I also look at the product daily. That doesn't mean you interfere, but it's important occasionally to show the ability to be involved. It shows you understand what's happening.

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We're not going global because we want to or because of any megalomania, but because it's really necessary.

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We could have shown higher profits, but we've always put our profits back into starting things. We don't get credit for these until they start to turn in a profit.

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Monopoly is a terrible thing, till you have it.

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The feedback loop, connecting company and customer, is central to the operating definition of a truly market-driven company.

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