We all need people who will give us feedback. That's how we improve.

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Just having a great Web site is only one step in a company thinking of itself as an Internet company. You also have to change all the processes inside your company to be digital. The people at the desk...the knowledge workers, need to work in a different way.

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I set a rule that people weren't allowed to send good news unless they sent around an equal amount of bad news. We had to get a balanced picture. In fact, I kind of favored just hearing about the accounts we were losing because... bad news is generally more actionable than good news.

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A handful of men have become very rich by paying attention to details that most others ignored.

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Sometimes it is the men 'higher up' who most need revamping�and they themselves are the last to recognize it.

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Our policy is to reduce the price, extend the operations and improve the article.

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I will build a motor car for the great multitude...constructed of the best materials... so low in price that no man making a good salary will be unable to own one.

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The task of the conscience activities is not to help the organization improve on its present activities. Its task is to hold the organization to its own standards, to remind the organization what it should be, but isn't, doing.

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Organizations that are change leaders are designed for change. But people need continuity...they do not function well if the environment is not predictable, not understandable, not known.

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There are a lot of companies around that need to be restructured and split up, that never had a justification for being.

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