One of the most important things about being a good manager is to rule with a heart. You have to know the business, but you also have to know what's at the heart of the business and that's people.
You have to surround yourself with people you trust, and people that are good. But they also have to be people who will tell the emperor you have no clothes.
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human