Downsizing has negative effects on companies. Early buyouts deplete the number of experienced, talented people, and multiple rounds of layoffs destroy employee commitment. Employees focus on keeping their jobs rather than on doing their best.

Comments and Image

Employees throughout downsized companies do not have time to think about new growth opportunities. Nor are they inclined to suggest innovations because their implicit commitment contract with the company has been severed.

Comments and Image

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Comments and Image

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

Comments and Image

Why do people focus... on cash rewards?... we seldom create opportunities to congratulate each other. It's hard to imagine union leaders storming into a meeting, smashing their fists on the desk and demanding, 'We want more congratulations!'

Comments and Image

Managers should work for their people... and not the reverse.

Comments and Image

Many labor problems have spirit issues at their core, with lack of respect being perhaps the biggest.

Comments and Image

The best minute I spend is the one I invest in people.

Comments and Image

Everyone has peak performance potential. You just need to know where they are coming from and meet them there.

Comments and Image

Everyone is a potential winner. Some people are disguised as losers, don't let their appearances fool you.

Comments and Image